In relation to IT Service Management (ITSM) improvement programs, social tools are also emerging in some organisations’ core processes for ITIL staples such …

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After many years of rumours, Google has finally launched the long awaited ‘ Google Drive’. However many have asked if Google is late to the game, with so …
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ITIL is short for “Information Technology Infrastructure Library”. It is one of the vital resources for Information Technology as a whole. It can be defined as the body …
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